Frequently Asked Questions
Fulfillment
What’s included?
How long does shipping take?
Current delivery times are 1-2 weeks.
Do I pay for shipping?
Shipping is free to all fifty United States and to all Canadian provinces. Return shipping is free.
Installation
Do I need to buy any tools for installation?
No! Your Katpole will come with the required tools, including a wrench and gloves. We do recommend having a step ladder or a stool that can help you reach the ceiling. If you have ever changed the light bulbs around your house, you’ll most likely be able to install Katpole yourself.
How many people do I need to set up Katpole?
You could do the whole thing by yourself. However, it will be much faster if you have a friend to help you. When setting up the top part of your Katpole, stand on a stool and get them to pass you the pieces so you don’t have to climb up and down.
What type of ceilings are suitable for Katpole?
You must have a flat ceiling because the ceiling hardware require a flat surface to create sufficient tension. This means vaulted, dome, coved, cathedral, shed/sloped ceilings, are not supported unless you have a flat area of at least 1 square feet (30 cm2). Popcorn ceilings are okay. Please also note the ceiling height requirements below.
What ceiling height is required to install Katpole?
Katpole works for ceilings up to 10’4″. This covers the vast majority of residential ceilings around the world. Standard ceiling height in North America is 8 feet.
Does Katpole work on Popcorn ceilings?
Yes, Katpole can be installed safely on popcorn (acoustic) ceilings. And it will cause minimal damage to the texture, as the ceiling piece has four rubber anti-slip pads.
Safety
Is Katpole safe around young children?
Yes. We recommend removing the bottom level of platforms so that babies and toddlers cannot climb Katpole. You also have the ceiling and floor stabilizers to prevent Katpole from falling over even if someone knocks into it.
Is Katpole suitable for older, injured or overweight cats?
Yes! Katpole is the best cat tree for these types of cats because you can arrange the platforms to serve as stairs, meaning your cats will never have to jump to reach the top. They can easily climb up or down.
Does Katpole require drilling or screws to install?
No! Katpole is designed as a full aluminum tension pole. Therefore, the entire structure requires no permanent attachments to your floor or ceiling. We also made sure it’s easy to take apart and repack so you can take it with you if you move.
How many cats can the Katpole support?
Theoretically, 24 cats can be on Katpole at a time. That’s if you put 10 platforms and 2 hammocks (the max number of modules Katpole can have). However, we recommend having at least 1 hammock per cat for your peace and quiet. And if you actually manage to put 24 cats on your Katpole please send us a video and we will give you $500.
How much weight can Katpole support?
Katpole’s platforms and hammocks will easily support even the largest domestic cat breeds, such as Maine Coons. Even two cats on a single platform would be supported. However, we do not recommend more than 40lb per platform (or using the platforms to store heavy items).
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